At EDGE Education, we’re committed to delivering quality products and clear service. In line with the Consumer Protection Act 68 of 2008, the following terms and conditions apply to returns, exchanges and cancellations of products purchased through our platform:
Print products: We accept returns or exchanges of print products only if the item is defective or damaged, or if the incorrect item was delivered. If this happens, please notify us in writing within ten (10) business days of receiving your order, so that we can assist you with the returns process if approved.
Digital products (eBooks and CourseBooks™): Due to the nature of digital content, we are unable to accept cancellations, returns or exchanges once a digital product has been delivered or downloaded. As such, we encourage you to double-check your order details before completing your purchase.
Order confirmation: By completing the order process, you confirm that you’ve reviewed your selection and agree to the terms outlined in this policy.
Upon delivery, please review your items to ensure that they are correct before distributing them to students/clients. If any items are found to be incorrect or if there are discrepancies with your order, please contact us in writing within ten (10) business days from the date of delivery. Failing to do so will result in the materials being considered accepted as correct.
If you have any questions or need support with your order, please contact our customer service team at info@edgeeducation.com.
We work with multiple courier companies to give you the best options. At checkout, you’ll see 2–3 shipping options based on your shipping address:
- Standard Delivery – Our most cost-effective option. Your order will arrive within 4 business days once it’s ready for shipment.
- Express Delivery – For quicker service, choose this option to receive your order within 2 business days once it’s ready for shipment.
- Premium Express Delivery – Need it urgently? Opt for our fastest delivery, and your order will be delivered by the next business day once it’s ready for shipment.
Shipping outside South Africa
While we do accept orders from outside South Africa, please note that delivery times may vary and cannot be guaranteed.
Please also keep in mind that customs or import fees are not included in the order placed on our Online Shop or in the shipping quote, unless specifically stated otherwise.
For quicker or more convenient access, consider our CourseBook™ or eBook formats. Most of our titles are available digitally.